1. Introduction
The Royal Stay Inn ("Hotel", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, booking services and hotel-related services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it and the choices available to you.
2. Information We Collect
When you use our website or make a booking, we may collect information that you voluntarily provide to us, including:
- Full name
- Mobile or telephone number
- Email address
- Check-in and check-out dates
- Number of guests
- Room and booking information
- Special requests or other information you provide
- Food and dining order information
3. Payment Information
Where online payments are available, payment processing may be handled through a payment service provider or other designated payment mechanism.
We do not intend to store complete debit card, credit card, UPI PIN, banking password or other confidential payment credentials on our website.
4. How We Use Your Information
Information collected through our website may be used to:
- Process and manage room reservations
- Confirm and communicate booking details
- Provide hotel and guest services
- Process food and dining orders
- Respond to enquiries and customer requests
- Contact you regarding your booking
- Improve our website and services
- Maintain records required for business operations
- Prevent fraud, misuse or unauthorized activity
5. Communication
If you provide your mobile number or email address while making a booking or enquiry, we may use those details to communicate with you about your reservation, order, payment status or other service-related matters.
We may also use WhatsApp or telephone communication where appropriate for providing customer support or confirming hotel services.
6. Cookies and Website Data
Our website may use cookies, sessions and similar technical mechanisms to maintain login sessions, security functions, preferences and website functionality.
These technologies may also help us understand how visitors use our website and improve its performance and usability.
7. Data Security
We take reasonable technical and organizational measures to protect information submitted through our website against unauthorized access, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Sharing of Information
We do not sell or rent your personal information for monetary gain.
Information may be shared where reasonably necessary with service providers, payment processors, communication providers, technology providers or authorities where required for legitimate business, legal or security purposes.
9. Third-Party Services
Our website may contain links or integrations involving third-party services such as maps, payment services, WhatsApp, email services or other external platforms.
Information submitted directly to those third-party services may be governed by their respective privacy policies and terms. We recommend reviewing their policies when using such services.
10. Data Retention
We may retain booking, transaction, communication and operational information for as long as reasonably necessary for providing services, maintaining business records, resolving disputes, complying with legal obligations and protecting our legitimate interests.
11. Children's Privacy
Our website is intended for general use and hotel-related services. We do not knowingly request unnecessary personal information from children.
12. Your Choices
You may contact us regarding personal information that you have provided to us, including questions about its use, correction or handling, subject to applicable legal and operational requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices or applicable requirements.
The updated version will be published on this page with a revised "Last Updated" date.
14. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the handling of your information, please contact The Royal Stay Inn.
Hotel:
The Royal Stay Inn
Location:
Pali - Masaurhi Rd, opposite Arvind Hospital, near Shahi Palace, Masaurhi, Bihar 804452
Phone:
07739 822903
You can also contact our front desk through WhatsApp using the contact option available on this website.