Terms & Conditions

Last updated: August 31, 2026

1. Introduction

These Terms & Conditions govern your use of the website and services provided by The Royal Stay Inn, located in Masaurhi, Bihar.

By accessing this website, making a room booking, submitting a booking request, or using our food and dining services, you agree to comply with these Terms & Conditions.

2. Hotel Bookings

Room availability is subject to the availability displayed by the hotel at the time of booking.

• All booking information must be accurate and complete.
• The guest must provide a valid name and mobile number.
• Room allocation is subject to availability.
• The hotel may request valid identification during check-in.
• Special requests are subject to availability and hotel approval.

3. Booking Confirmation

Submission of a booking request does not necessarily mean that the booking is confirmed until the required payment and confirmation process has been successfully completed.

A booking reference may be provided for identifying your reservation. Guests should retain their booking reference for future communication with the hotel.

4. Payment

Where online payment is required, payment must be completed using the payment method provided during the booking process.

A room booking may be considered confirmed only after successful payment verification by the hotel or its authorized payment system.

5. Check-in and Check-out

Guests are required to follow the hotel's applicable check-in and check-out timings.

Early check-in and late check-out may be subject to availability and additional charges where applicable.

6. Cancellation and Refunds

Cancellation and refund eligibility may depend on the booking conditions applicable to the reservation.

Where a refund is approved, the refund amount and processing time may depend on the applicable cancellation policy and payment provider.

Guests should contact the hotel directly for assistance regarding cancellation or refund requests.

7. Food & Dining Orders

Food and dining orders placed through this website are subject to menu availability and preparation time.

• Menu prices may be updated by the hotel from time to time.
• Items may become unavailable without prior notice.
• Preparation times may vary depending on order volume.
• Customers should provide accurate room and contact details.

8. Guest Responsibilities

Guests are responsible for complying with hotel rules, applicable laws, and reasonable instructions issued by hotel management or staff.

Guests may be responsible for damage to hotel property caused by themselves or members of their party, subject to applicable law and hotel policy.

9. Website Use

You agree not to misuse this website, attempt unauthorized access, interfere with website functionality, or use the website for fraudulent or unlawful purposes.

The hotel may update, modify, suspend, or discontinue website features or services when necessary.

10. Website Information

We make reasonable efforts to keep information on the website accurate and up to date. However, room availability, prices, menu items, photographs, facilities, and other information may change from time to time.

11. Third-Party Services

The website may contain links or integrations with third-party services such as maps, payment providers, messaging services, or other external platforms.

The Royal Stay Inn is not responsible for the independent policies, availability, or practices of third-party services.

12. Limitation of Liability

To the extent permitted by applicable law, The Royal Stay Inn shall not be liable for losses resulting from circumstances beyond its reasonable control, including technical failures, network interruptions, payment-provider failures, natural events, or other unforeseen circumstances.

13. Changes to These Terms

These Terms & Conditions may be updated from time to time. Any updated version will be published on this page with a revised update date.

14. Contact Us

If you have questions regarding these Terms & Conditions, please contact The Royal Stay Inn.

Phone: 07739 822903
WhatsApp: Chat with us
Address: Pali - Masaurhi Rd, opposite Arvind Hospital, near Shahi Palace, Masaurhi, Bihar 804452